Episode 6 with Tim Bamber (Community Lead, the FA) focuses on the role of community in developing customer and user experiences. Leveraging Verint Community to bring together everyone involved in English football, from grassroots organisations ...

Episode 5 with David Singer (Global Vice President, Go-To-Market Strategy at Verint) focuses on the impact of AI on employee experience. In particular, how could AI be used to help with evaluating performance and compliance for career advanceme...

Knowledge Management, vital to the success of any contact centre, is no longer just a searchable repository; the modern contact centre needs Knowledge As A Service, also known as Knowledge Automation, providing AI-powered, real-time, relevant i...

Adding AI to your contact centre and CX strategy is a surefire win, right? Add some bots and away you go. Well, not quite.We speak to Verint Chief Product Officer – and self-confessed AI geek – Jaime Merritt on this episode of the CX Sof...

 In our first episode, we explored an expert’s perspective on the future of AI in CX – so this time, we take it a step further as we delve into the specifics: how do we take this from theory to reality? Realistically, how will AI blend wit...

Everyone’s talking about AI, and how it’s shaping our future – but what does it mean for customers and agents in the CX space? Will jobs be lost to bots? Will personalised customer experience go out the window just as brands have started to bec...

Everyone wants a better customer experience these days, not just the customers! That's one reason why Artificial Intelligence is playing an ever-expanding role in the technology stack. But is AI making the grade? Check out this episode of The C...

Everyone wants a better customer experience these days, not just the customers! That's one reason why Artificial Intelligence is playing an ever-expanding role in the technology stack. But is AI making the grade? Check out this episode of The C...

People quit their jobs all the time, but never before at the current pace. Why? The so-called Great Resignation continues to reshape the employment landscape, but it need not cause your business much trouble. The key is to focus on experience, ...

People quit their jobs all the time, but never before at the current pace. Why? The so-called Great Resignation continues to reshape the employment landscape, but it need not cause your business much trouble. The key is to focus on experience, ...

What can't you do? That's as important a question as what you can do. Understanding the answers to both can help you shape realistic plans for optimizing business processes. Mapped against a matrix of what your customers want, and what you know...

What can't you do? That's as important a question as what you can do. Understanding the answers to both can help you shape realistic plans for optimizing business processes. Mapped against a matrix of what your customers want, and what you know...

Flight cancelations...we've all been there! Everybody hates to go through it, but some airlines help make it less of an ordeal for their customers. In the air travel meltdown of 2020, just about everything that could have gone wrong, did. But l...

In this episode of  Live From The Blue Lounge Podcast, Paul Friedman, Executive Vice President at Mayday Communications Inc, joins us to share his wealth of knowledge (40+ Years) on how organizations can leverage call recording in 2022 to ...

In this episode of Live From The Blue Lounge Podcast, Juanita Coley, WFM Enthusiast, CEO and Founder of Solid Rock Consulting, shares insights on women in technology and how to break down barriers.

Eric Head, Vice President, GTM, Verint, shares insights on connecting customer experience and customer service data to break down silos.Top 3 Topics Covered:Why do customer experience (CX) and customer service teams need acc...

Join us for our Let’s Talk Live: Book Club Chat. Our guest is Blake Morgan, Customer Experience Futurist, Keynote Speaker, Author. We’ll be discussing The Customer of the Future, a book about adopting 10 easy-to-follow customer experience guide...

Join us for our Let’s Talk Live: Book Club Chats. Our guest is Paul Greenberg, Founder, Managing Principal, The 56 Group, LLC. We’ll be discussing his latest book about how to successfully engage your company's customers - whether your company ...

R "Ray" Wang, CEO of Silicon Valley-based Constellation Research and best-selling digital-transformation author, joins us to discuss his latest book about Digital Giants and the future of business,